I Live Outside Of Us Canada Can I Still Order The Software — an archived discussion from the APG vNext support community.
About This Topic
This thread covers i live outside of us canada can i still order the software in the context of APG vNext, the ASP.NET forum and community platform. The community includes APG developers and experienced administrators who can help with similar questions.
APG vNext Support
- Knowledge Base — documented solutions
- FAQ — frequently asked questions
- Installation Guide
- Upgrade Guide
- Support Forum
International Ordering for APG vNext
APG vNext is available for purchase by customers worldwide, regardless of geographic location. The online purchase process is identical for international customers — visit the pricing page, select your licence tier, complete the checkout form with your billing address and payment method, and receive the licence key and download link by email immediately after successful payment. There are no restrictions on ordering from outside the US or Canada, and no import duties apply to software licence purchases as they are delivered electronically rather than physically.
Accepted Payment Methods for International Orders
International customers can pay using any major credit or debit card (Visa, Mastercard, American Express, and Discover are all accepted), PayPal, or bank transfer for orders above the minimum bank transfer threshold. For bank transfers, contact APG sales before placing the order to receive the payment instructions and to have the licence issued against a confirmed order before the transfer clears. Bank transfers typically take 2-5 business days to clear internationally, after which the licence key and download link are issued. Credit card and PayPal payments are processed instantly with immediate licence issuance.
Currency and VAT/GST Considerations
APG vNext licences are priced in USD. International customers pay in USD with their bank or card provider handling the currency conversion at the prevailing exchange rate. For customers in jurisdictions that charge VAT, GST, or similar consumption taxes on software purchases, the purchase total displayed at checkout includes any applicable tax calculated based on the billing address country. VAT-registered businesses in the EU can enter their VAT registration number at checkout to apply the reverse-charge mechanism and receive a tax-exclusive invoice. Contact APG support if your jurisdiction requires a specific invoice format for tax compliance purposes.
Export Compliance
APG vNext is a general-purpose community forum platform without encryption components that would require export licensing under US export control regulations. There are no known restrictions on exporting APG vNext software to any country for standard community forum use cases. If your organisation operates in an industry subject to special export controls or in a country with specific trade restrictions, consult your organisation's legal or compliance team before purchase to confirm that the procurement is compliant with applicable regulations.
Related Resources
Language and Locale Support
APG vNext includes a full localisation system that supports non-English communities out of the box. Community administrators can configure the forum locale (date format, number format, first day of week) to match their regional standard. The platform ships with language packs for several major languages, and community-contributed translations for additional languages are available through the APG theme marketplace. Each member can select their own preferred language and locale from Account Settings → Language, allowing communities with international membership to serve each member in their native language while maintaining a single installation. Contact APG support to inquire about the availability of a language pack for a specific language not yet in the marketplace.
International Payment Security
All payment transactions on the APG vNext purchase page are processed through PCI DSS-compliant payment processors with SSL encryption. Card details are never stored on APG servers — they are processed directly by the payment provider. For customers in countries where certain payment methods are more common (e.g., local bank transfers, regional digital wallets), contact APG sales to discuss alternative payment arrangements. APG's goal is to make the software accessible to community builders worldwide, and the sales team works to accommodate payment methods that work best for international customers' local banking systems.
Time Zone and Support Availability
APG support is operated primarily from North American time zones. For international customers in Europe, Asia, Australia, and other distant time zones, typical response times of 1 business day (US Eastern Time) translate to responses arriving at different local times. For time-critical production issues, the private support forum includes an urgent flag that ensures the next team member who checks the forum (regardless of time zone) receives an immediate notification and escalates to on-call support. For planned maintenance windows outside US business hours, post the planned maintenance plan to the support forum 24 hours in advance so the team can review and flag any concerns before the maintenance window starts.
Looking for more help? Browse the support forum or check the Knowledge Base.