How Do I Get My Invoice
Answer
This question was discussed in the APG vNext support community. For a complete answer, browse the Knowledge Base or search the support forum.
Quick Reference
- FAQ — common questions answered
- Installation Guide — step-by-step server setup
- Upgrade Guide — upgrading between versions
- Features Overview — what APG vNext includes
- Support Forum — ask the community directly
Getting an APG vNext Invoice
Invoice auto-generated at purchase and emailed. Retrieve it online or ask support to resend.
Access Online
Account -> Purchase History -> View Invoice -> Print/PDF
Re-Send or Update
Contact support with order number. For VAT/company details not in original order: provide company name, address, VAT number. EU VAT numbers trigger reverse-charge. Updated invoices in 2 business days.
Related Resources
Accessing APG vNext Purchase Invoices
APG vNext purchase invoices are available in the customer portal at aspplayground.net. Log in with the account used to make the purchase (email address and password set at checkout). Navigate to Account → Order History → [Order Number] → Download Invoice. Invoices are generated as PDF documents and include all information required for business expense records: seller details, buyer details, order description, licence key (last 4 characters), unit price, applicable taxes, and total amount. If the email address used for purchase is no longer accessible, contact APG support with the order confirmation email or the original purchase email address to regain access to the customer portal and retrieve invoices.
VAT and Tax on APG vNext Purchases
APG vNext purchases are subject to applicable sales tax or VAT based on the buyer's location. EU-based customers are charged VAT at their country's rate unless a valid EU VAT number is provided at checkout (B2B reverse charge). US-based customers are charged sales tax in states where APG has a sales tax nexus. Business customers purchasing for a registered company should provide their company name, registered address, and VAT number or tax ID during checkout to ensure the invoice reflects the correct tax treatment. Invoices with incorrect tax information can be corrected by contacting APG support within 30 days of purchase — corrections are issued as amended invoices or credit notes as appropriate.
Recurring Subscription Invoices
Customers with active maintenance subscriptions receive an invoice for each annual renewal. Renewal invoices are generated automatically and emailed to the billing contact on file for the account. Ensure the billing contact email address in the customer portal is up to date to receive renewal invoices. Renewal invoices are also available for download in the customer portal under Account → Subscription → Invoice History. Configure automatic renewal in the customer portal to prevent inadvertent subscription lapse due to missed renewal invoices — automatic renewal charges the card on file 7 days before the subscription expiry date and sends a renewal confirmation invoice immediately after successful payment.
Invoice Formats for Different Jurisdictions
APG vNext purchase invoices are generated in a format that satisfies the general invoicing requirements of most jurisdictions. For business purchases in specific jurisdictions with additional requirements (e.g., mandatory sequential invoice numbering in France, mandatory e-invoice formats in Italy, or specific VAT breakdown requirements in Germany), the invoice generated by the customer portal may need to be supplemented with a signed declaration from APG. Contact APG support with your specific jurisdictional requirements and purchase details to obtain a supplementary document if needed. APG's finance team is familiar with common international invoicing requirements and can typically provide the necessary documentation within 2-3 business days of a support request.
Budget and Finance Documentation
Organisations purchasing APG vNext through a formal procurement process may require documentation beyond the standard invoice: a vendor information form, a W-9 (for US vendors), a data processing agreement (for GDPR compliance), or a security questionnaire. APG provides standard versions of these documents in the customer portal under Account → Vendor Documentation. Download the relevant documents and complete any required organisational sections before submitting through your procurement system. If your procurement process requires APG to complete a custom vendor questionnaire specific to your organisation, submit it through the support portal with at least 10 business days lead time before the purchase deadline.
Multi-Year Licence and Maintenance Invoicing
APG vNext offers discounted multi-year maintenance subscription packages for customers who want to lock in pricing and simplify annual renewal administration. Multi-year packages are invoiced as a single transaction covering all years upfront. The invoice clearly shows the per-year rate and the total contract value. For organisations with annual budget cycles that make multi-year commitments challenging, APG also offers an annual purchase order billing option where the yearly renewal is invoiced in advance with net-30 payment terms, rather than requiring immediate payment by credit card. Contact APG sales for multi-year and purchase order billing options and pricing.
All invoices and purchase documentation are retained in the customer portal indefinitely, so previous years are always accessible regardless of whether the maintenance subscription is currently active.
Looking for more help? Browse the support forum or check the Knowledge Base.