Customer Support

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Customer Support is a configuration topic that comes up frequently when deploying APG vNext on Windows Server and IIS.

Quick Checklist

  • IIS Application Pool: Must be set to .NET 4.0, Integrated Pipeline mode — Classic mode is not supported.
  • Connection String: Verify the SQL Server name, database name, and credentials in web.config.
  • File Permissions: The app pool identity needs read/write access to the upfiles folder for user uploads.
  • URL Rewriting: Install the IIS URL Rewrite 2.0 module for clean SEO-friendly URLs.
  • Full-Text Search: Enable SQL Server Full-Text Indexing on the APG database for forum search to work correctly.
  • SMTP / Email: Configure your SMTP server in Admin Panel → Settings → Email for notifications to work.

Step-by-Step Guide

The complete installation walkthrough is available in the Installation Guide. For server-specific configuration questions, post in the support forum with your IIS and .NET versions.